Copier, Printer & Fax Servicing
Getting the most out of your equipment means ensuring it consistently performs to its optimum. Whether you have a single networked printer or an integrated fleet of multi-functional products, you need skilled, technical expertise combined with a friendly and speedy service.
At Newman, customer satisfaction is something we take very seriously. That’s why we will always try to send you the same technician who will be highly trained in your specific equipment and who will understand your business needs. This cuts your operation downtime and enables you to get on with doing your job while our technician does theirs.
Integrated Service Management System
Our integrated service management system allows us to track every aspect of a machine’s performance and service history such as the response time to visit requests, number of service visits in a given period, components changed and the time the machine was available during the report period.
Analysis of this information enables us to anticipate potential problems and take measures to avoid them. This proactive approach means we can ensure your machine will be available for work in excess of 98% of the time.
Tailored Preventative Maintenance Schedules
To ensure your copiers and printers are always is good working order, we conduct routine service procedures designed around your usage, environment and peak demand.
In the case of an emergency call, our average call out time in within four hours, which is well below the industry norm.
Direct Service Call Handling
At Newman, we believe in personal service. That’s why, when you call us, you’ll speak to a real person, not join an automated call handling system. To ensure a smooth, stress-free process, our friendly service operators will have all your company and equipment details to hand and be able to brief the engineer prior to his visit.
Technical Help Desk
Our service call handling team can offer you user support over the phone if you need it. The team is supported by our department manager who is a skilled technician.
If your business is networked, our medium to high volume products can be configured to report the machine status by email directly to our service control team, who can plan routine maintenance or allocate a technician for an emergency visit. This information can also go to a key operator in your organisation.
Technical skill
At Newman, technical excellence comes as standard. We’re proud to have accreditation for Sharp’s prestigious “ Centre of Excellence” award – the highest accolade given by the manufacturer to its business partners. To achieve this, all our technicians have a technical skills assessment covering electro-mechanical competence. In addition, all our technicians are “Network +” accredited enabling them to deal efficiently with your multi-functional devices.
We are also members of CompTIA which set the benchmark for professionals that service and support document imaging devices. Their certifications are recognized credentials throughout the IT industry and designation as a CompTIA PDI+ Authorised Service Centre is validation that a service centre has achieved the technology industry's highest recognized level of competence.
The CompTIA Authorized Service Centre™ program recognises computer, network, server printer and document imaging support businesses that employ certified technicians. These certifications are recognised around the world and throughout the IT industry as the foundation-level skills standards for technology professionals.
To achieve status as a CompTIA PDI+ Authorized Service Centre, at least 50 percent of the service centre’s technical staff must be CompTIA PDI+ certified. Earning CompTIA PDI+ certification demonstrates a technician has a broad base of knowledge and competency of electromechanical components and tools, print engine and scan processes and components, colour theory, connectivity and networking. Newman in fact have achieved accreditation with all of our engineers gaining both PDI+ and Network+ accreditation.
For more information on CompTia and the benefits for our customers please download this PDF
