Dictation Equipment Repairs & Support

As an accredited Philips Master Digital Centre you can be assured of the best sales and support advice on the Phillips range of professional products. We also have accreditation from Olympus, meaning that likewise, you can be sure of first class support before, during and after your decision to purchase.

Please find details below of our support options and our national fixed price repair service.

Software Support Contract

Our annual software contract provides peace of mind and many of our customers take this option

For telephone only support the cost is £150 per annum
In addition remote diagnostic support using our specialist software can be added for £50 per annum
In addition for on-site support (within a 30 mile radius of Crowborough) the cost is £10 per user per annum (author or secretary)
Or for on-site support (between a 30 and 50 mile radius of Crowborough) the cost is £20 per user per annum

Software Support On A Time Only Basis

Another option is to pay for the time taken as detailed below, based on the most economical of:

A call out charge of £66 including the first 30 minutes on site, and thereafter £22 per 15 minutes or part thereof or
Half day rate of £325 or
Full day rate of £510
Telephone support from £25 per incident

*Travel may be charged in addition to the above

For more details of our comprehensive range of options which can be tailored to suite your exact needs please contact us on 0845 4509938 or click on the Get In Touch Button